Case Studies
In my work, each research problem is tailored and results in specific and actionable outcomes. This selection of my work highlights how I approach complex problems, uncover insights, and drive impact through research. These case studies are presented at a high level and focus on the process to respect the privacy of my employers. More detailed case studies are available to share in conversation.
Let’s connect if you’d like to learn more.
In the meantime, check out one of the following high-level case studies:
Dashboard De-cluttering: Deep Dive Discovery Moderated Interviews for Integration Planning
When the dashboards say everything, they also say nothing. Informed the product roadmap by pinpointing which data points truly mattered to users, ensuring dashboards were actionable, not overwhelming.
Reducing Drop-Off: Unmoderated Usability Testing for B2B2C Onboarding
Identified usability fixes that could reduce account creation drop-off by up to 25%.
Numbers Meet Narratives: Mixed-Methods Study for B2B Product
Uncovered workflow inefficiencies, leading to $2M in potential annual cost savings.
A Recipe for AI Bread
Lately, I’ve been thinking of AI as bread for UX research. It’s not the main dish, but when used thoughtfully, it can make the meal feel complete.